Job Description

•Research and identify solutions to software and hardware issues.•Research and identify solutions to software and hardware issues.•Ask customers targeted questions to quickly understand the root of the problem.•Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.•Ensure all issues are properly logged.•Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.•Hands-on experience with Windows/Linux/Mac OS environments.•Good understanding of computer systems, mobile devices and other tech products.•Good understanding of computer systems, mobile devices and other tech products.•Familiarity with remote desktop applications.•Excellent problem-solving and communication skills.•Ability to provide step-by-step technical help, both written and verbal.•Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.