Job Description

Job Title:Technical Support EngineerJob Description:Designation: Technical Support Engineer Location: AhmedabadCompany Website: http://www.petpooja.com   Responsibilities:Research and identify solutions to software and hardware issues.Diagnose and troubleshoot technical issues, including account setup and network configuration.Ask customers targeted questions to quickly understand the root of the problemTalk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.Ensure all issues are properly logged.Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk.Ability to work flexible shifts, WO's, and ready to work on Indian National holidays and adapt to changing work schedules.