Job Description

HomeJobs in MumbaiVirtual Relationship Banking - COP Officer - FresherVirtual Relationship Banking - COP Officer - FresherMaan Source April 26, 2023 0HDFC Bank is looking for a motivated and customer-focused Virtual Relationship Banking - COP Officer. Join our team to help customers navigate their financial journey with innovative banking solutions. This is an excellent opportunity for freshers in Mumbai.Location: MumbaiAbout HDFC Bank :HDFC Bank is a leading provider of financial services in India. It offers a wide range of banking products and services including deposits, loans, cards, investments, insurance, wealth management and payment solutions. The customers also have access to convenient banking channels such as internet banking, mobile banking and phone banking. HDFC Bank caters to individuals, small and medium enterprises (SMEs) as well as large corporate customers. Its operations are spread across more than 4,500 branches and 12,000 ATMs in India. It also has an international presence with offices in Bahrain, Hong Kong and Dubai.Job Description:Primary Responsibilities:Customer Engagement: Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.Call handling as per defined standards.Accurate resolution for customer queries.Promoting Digital Banking services for a superior customer service experience.Profiling of customers in order to aid right cross-servicing of Bank productsAccurate logging and resolution of complaints.Attrition control of customers.Regular interactions with the customers and pro-actively assessing customer needs.Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.Ensure portfolio quality of relationship while racing considering eligibility.Monitor large amount movements and account closure from the deposit accounts.Ensure retention of customersAchievement of portfolio parameters: Meet the defined objectives of the Portfolio managed by the respective VRMREQUIREMENTS:Location: MumbaiCTC 1.7 - 2.1 lacsFreshers Can ApplyQualification: Graduation